Our items are standard US / EU sizing. For sizing help, please refer to our sizing chart, or contact us at firstname.lastname@example.org, and a representative will be happy to assist.
Sizing is done according to measurement, not size tag.
When we say an item "fits true to size" this means that the item is standard US / EU sizing (the item fits true to measured US / EU sizing).
We can not offer returns on items that are too small. We can assist with exchanges or store credit. Please follow provided recommendations when selecting a size, or contact us prior to purchasing for assistance.
Paypal, Visa, Mastercard, Maestro, American Express, Shop Pay, Apple Pay and Google Pay.
Yes, buying online is safe. Our store meets all digital security requirements.
As soon as your order is done, an e-mail will be sent to you with all the needed information to track your order. If you require any further information, do not hesitate to contact us.
For non-received items, at full refund, exchange, or store credit will be provided after 45 days, at the buyer's discretion. Please alert us if your item has not been received within 30 days, and we will begin the refund / exchange process.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
If received a damaged item- please send pictures to be verified.
If received missing or wrong item/s- please send pictures to be verified.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore we reserve rights to refuse returns at its sole discretion.
For questions regarding returns, please refer to our Refund Policy.
Received the wrong item/s- please send pictures to be verified.
Received a damaged item/s- please send pictures to be verified.
Received an incomplete order or did not receive the order at all.
Accessories cannot be returned for hygiene purposes.
Orders that have already started their fulfilling process can't be refunded or changed.
Orders that can't be received by the customer because of import fees not being paid can't be refunded or reshipped.
Selecting the wrong clothing size is not a reason for refund, change, or a reshipment.
For questions regarding refunds, please refer to our Refund Policy.